Tickets answered by the engineers who built the product.
No tier-1 forwarding. Open a ticket, get a response from someone who can actually fix it.
Pick the door that fits.
All four roads land with the same engineering team — choose based on what is most natural for your team.
Email support
Use the contact form — best for production issues, RMAs, and configuration questions. One-business-day SLA.
Documentation
Searchable hardware guides, ALPON API reference, and deployment playbooks. Updated by the engineering team.
Community Slack
Public Slack workspace for ALPON developers. Engineering team active during business hours.
Status & incidents
status.sixfab.com — live status of ALPON Cloud, regional incidents, and scheduled maintenance.
How to write a great support ticket.
Include the device serial, ALPON dashboard URL, the timestamp the issue started, and what you have tried. Bonus: a curl/log snippet.nnThe more our engineers can reproduce, the faster we resolve. We will reply with reproducing steps either way — clear tickets just skip a round trip.
Need help? Open a ticket.
For non-urgent questions, the community Slack is often faster. For production incidents, email support.